• Moyen de formation

    Tandis que HIGER met des produits de haute qualité sur le marché, elle s'engage à fournir une formation technique générale en matière du service d’après-ventes. Le centre de formation de HIGER est situé à Suzhou, Chine, ce qui couvre une superficie de 3 000 mètres carrés. Le centre de formation dispose de plus de 100 équipements d'enseignement, d'un ensemble complet d'outils de maintenance professionnels, d'une plate-forme de formation avancée pour les véhicules électriques, d'équipements et de logiciels d'enseignement multimédia. Par conséquent, il peut fournir la formation pour toutes les séries d'autobus HIGER.
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  • Mode de formation

    Nous invitons, chaque année, des clients du monde entier à suivre une formation professionnelle dans le centre de formation de Higer. En même temps, nous mettons activement en œuvre la stratégie « Sortir » et envoyons régulièrement des enseignants supérieurs à l'étranger pour fournir une formation sur site aux clients, afin que plus de personnel de service des clients puisse recevoir une formation professionnelle et améliorer leur niveau technique global. Afin de garantir les bons résultats pédagogiques, le centre de formation propose non seulement un enseignement théorique de haut niveau en classe, mais également un enseignement pratique spécialisé, afin que chaque stagiaire puisse bénéficier d'une formation complète, systématique et formelle concernant la théorie et la pratique. En vue de répondre aux besoins de formation des clients mondiaux, nous mettons également en place la formation en ligne pour les clients. Nous continuerons à nous concentrer sur la formation technique des produits, à aider l'équipe du service clientèle à améliorer son niveau technique et à garantir le fonctionnement normal des véhicules du client.
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  • Cas de formation

    24 formations techniques à l'étranger sont organisées chaque année. Les objectifs concernent des grands clients en provenance des marchés traditionnels dans différents pays tels que la Russie, l'Arabie saoudite, l'Algérie, etc., ainsi que de nombreux clients nouvellement développés, tels que ceux de la Corée du Sud et d'Israël.
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  • Enseignants

    Le centre de formation de HIGER dispose d'un effectif performant de 20 enseignants au total y compris 5 enseignants supérieurs. Ces dernières années, après avoir mis en œuvre la stratégie de formation du personnel et l'évaluation des enseignants, la société a enregistré des résultats remarquables. Les jeunes enseignants prennent en charge la plupart des missions d'enseignement pour les clients étrangers.
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  • Données techniques

    Afin de répondre à la demande du marché du service d’après-ventes sur les données techniques d'autobus Higer, d'assurer l'utilisation, l'entretien et la réparation corrects des autobus Higer et d'assurer le fonctionnement normal des véhicules, nous avons soigneusement préparé un manuel spécial d'utilisation, un manuel de maintenance, un manuel de réparation, des catalogues électriques, des catalogues de pièces de rechange et autres données techniques pertinentes pour chaque bus de HIGER mis sur les marchés. En même temps, pour les utilisateurs de HIGER dans différents pays et régions, compte tenu de l'obstacle linguistique, nous avons élaboré des documents en différentes langues telles que chinois, anglais, espagnol, russe, français, portugais, arabe, etc. pour faciliter la lecture de nos clients. Le téléchargement de toute donnée technique est réalisable à partir du site officiel de HIGER afin de répondre aux besoins urgents des clients.
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Politique de confidentialité


This Privacy Statement explains how the personal information (" Data ") you provide to and collected by Higer Bus Company Limited (" Us ", "our" or the "Company") through this Website will be processed in accordance with applicable laws and regulations.

We are committed to protecting and respecting your privacy.

1.How do we get the data

The following data may be collected, processed and stored:



Sales marketing

Contact person (such as legal representative/responsible person, agent, service return contact person), contact number, fax, gender, nationality, email address, hobbies, marital status, religion.

after-sale service

Contact person (such as: the person in charge of the maintenance station, service station salesman, repairman, repairer, car owner), nationality, contact telephone, fax, E-mail, contact address, ID number,account information;

Factory number, vehicle VIN code, vehicle license plate, total mileage, factory date, engine number, serial number, diagnostic data.

the use of vehicles

End function

Vehicle performance and operation data, such as vehicle component information, light signals, door signals, interior environment, vehicle electrical status, braking information, battery usage, engine data, tire status.

Vehicle and cloud interaction management

Location information,vehicle Vin code, vehicle operation data, such as braking, power, body status information.

Driver assistance alarm

Driver image information, positioning information,vehicle operation data, such as speed, steering, steering wheel Angle, braking, gear position, function switch information, fatigue warning information, blind area alarm information, blind area image information, driving area alarm information, vehicle front image information.

Remote upgrade and diagnosis

Vehicle brand, vehicle series, vehicle configuration, vehicle VIN code, vehicle ID, software version, hardware version, device ID, device key, diagnostic report, diagnostic log,location information.

vendor contact

Contact, phone, email, fax, address

Typically, you provide this data to us, but in some cases, we may collect data about you from third parties or public records. We protect data obtained from such third parties in accordance with the practices described in this Privacy Statement.

2.How do we use data

We may process the data we collect for the following purposes:

i.    Meetany specific information requests that you submit through the Website;

ii.   Todiscover and meet the needs of our current and potential customers (marketing),for example by conducting market research or conducting customer satisfactionsurveys, sending business communications and newsletters, and advertising aboutour products and services. All of these activities may be carried out by hardcopy, automatic or electronic means, including by letter or email, telephone(such as automated smart outbound, SMS, MMS, fax) and any other means (such aswebsites, mobile applications);

iii.   Fulfillour contractual obligations, such as: providing services required by customers,providing on-board functions on demand, providing remote diagnostics, upgradingand making maintenance plans, and providing support;

iv.   Shareyour information with our other subsidiaries and affiliates, as well as ournetwork of authorized resellers and distributors, who may use the informationto send business communications and advertise their products and services, orto conduct market research and customer satisfaction surveys.

Please note that you can withdraw your consent at any time by sending an email to export@higer.com.

Data may be processed electronically in IT systems or manually in paper form. Datawill be processed and stored throughout its life cycle, in accordance with theprinciples of fairness, legality and transparency, and in compliance withapplicable laws and regulations to ensure data security and confidentiality.

3. Impact of failure to provide data

Submission of data was never mandatory. However, failure to provide the required data, which is marked as required, may prevent us from providing the services or products you require, or may cause us to provide the services or products you require less than ideal. On the other hand, if the data marked as optional is not provided, you can obtain the service or receive the product in any case.

4. How do we share your data

We are a company specializing in the manufacture of buses, and subject to the applicable laws and regulations regarding data storage and cross-bordertransfer of data, data may be shared and passed on to the trustee, such as: Our subsidiaries, affiliates, and joint ventures, service product suppliers,authorized resellers, distributors and business partners in or outside the People's Republic of China in which we are directly or indirectly involved havespecific contractual obligations and may only use them for the purposes described above.

Data may be provided to other trusted trustees in order to fulfill legal obligations, manage and maintain the security of the Company, protect the rights or property of the Company, and respond to orders from relevant government authorities.

5. Retain your personal data

5.1 In order to provide you with products or services, your data may be transferred to the territory of the People's Republic of China, including storing such data indigital or physical databases managed on our behalf. Database management and data processing are limited to the above data processing purposes, and we will perform the necessary assessments required by laws and regulations and meet the requirements of privacy protection laws to ensure that data is adequately protected.

5.2 For the purposes stated in the Cost Statement, we will retain and maintain your personal data in our systems and files for the shortest period permitted by lawand regulations, taking into account legal and contractual requirements where applicable, unless the storage period is extended for your benefit.

When the data is no longer necessary for the purpose for which it was processed, thedata will be deleted or stored in a form that does not allow the identification of the data subject, provided that we are not legally required or permitted to hold the data.

5.3 During the data retention period, if we receive your deletion request, we will deleteyour personal data according to your request, unless it needs to be retainedfor a certain period of time according to the requirements of relevant laws and regulations. In any case, we will comply with the above principles and the guidelines provided by the relevant privacy authorities in this regard.

6. Your rights to your data

You may exercise your rights under applicable laws and regulations, including:

Right to information and access: the right to receive an explanation from the process or as to how your personal information is processed, for what purpose and with whom it is shared, and the right to request access to your personal data.

Right of correction:The right to request the processor to correct personal data that you may consider inaccurate and tocomplete incomplete information, including by providing a supplementary statement.

Right to deletion:The right to request the processor to delete your personal data without undue delay, subject toapplicable laws and regulations.

Right of data portability:The right to request the processor to transfer your personal data to another designated processorwithout being obstructed by the processor.

Right to withdraw consent:You can withdraw your consentto the collection, storage and processing of your personal data at any time.

You can exercise these rights by contacting us in the following ways:

Email to:export@higer.com

If you send us a request, we may need to obtain additional personal information from you to verify your identity and contact you if necessary. This information, as well as other data already in our possession, will be processedin accordance with applicable law to meet your request. When necessary, certaininformation may be transferred to a subsidiary or affiliate of Higer Bus Company Limited as a trustee to meet your requirements. Your personal data will be processed for as long as it takes to evaluate and process your request, after which your data will be archived for an appropriate period of time so that we can demonstrate that the request has been processed correctly and in a timely manner.

7. Updates to this Privacy Statement

This Privacy Statement is updated in July 10, 2024. We reserve the right to modify orupdate this Privacy Statement at any time to adapt to changes in laws,regulations and our processes. We will post updates on this site from time totime, and this information is effective at the time of Posting. We encourage you to periodically review this Privacy Statement to understand how we protect your information.